BijouxMalou is taking a short break
Reviews
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crisantonie07 on Jan 10, 2022
5 out of 5 starsVery beautiful item, love it! Delivery was super fast as well! I totally recommend this shop!
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Vincent on Nov 27, 2021
5 out of 5 starsit came much quicker than expected, i got this as a present for a friend and they were very happy about it!
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Jeanette Hassaine on Nov 11, 2021
5 out of 5 starsBeautiful locket which appears well made. My son loves it and is able to have somewhere to keep a keepsake from his cat who was his best friend.
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Jessica on Nov 1, 2021
5 out of 5 starsQuality item, as described, this is the second time I have purchased from this shop! Expectations are always met! Thank you again!
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Leo D on Oct 26, 2021
5 out of 5 starsThis necklace is beautiful. I was worried about whether it would arrive on time but it was shipped and arrived incredibly fast for being overseas. I also constantly contacted the seller about multiple things and she’s very sweet and responds quickly. I definitely recommend this seller and this item!
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Valerie on Oct 8, 2021
5 out of 5 starsSo so so pretty! The detail is amazing and the item is of good quality. Arrived on time.
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Alice on Sep 18, 2021
5 out of 5 starsso beautiful. completely surprised my partner and they loved it! thank you so much!
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Dymphy on Oct 7, 2021
5 out of 5 starsBeautiful necklace, have already had several nice reactions to it. The medallion can still be opened so that you can possibly put something else in it. Very happy with it!
Living a life of creativity!
Shop members
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Malou Koldenhof
Owner
Hand making jewellery is a passion, and a constant strive for originality and perfection. I run this shop alone, and enjoy the variety of work involved, from designing to photography :) My customers mean the world to me!
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Custom and personalised orders
Small changes, such as the length of necklaces, can be made without any extra charges, by simply leaving a note with your order about this.
If you are looking for any larger changes, feel free to get in contact through Etsy messages and I might be able to help.
However, every now and then I might have to turn down custom orders, depending on how busy I am fulfilling regular orders. I run this shop alone, and therefor have to make difficult choices to manage my time.
Care instructions
To keep your jewellery in the best condition, please store them in a dark and dry place (such as the pouch or box in which the jewellery comes).
Also keep it away from harmful products (perfumes, chemicals), and only clean them with a polishing cloth, or a damp cloth, but make sure to dry them very well!
My items are not made to be used in water.
Gift wrapping and packaging
Regular packaging: Each item comes in an individual gift bag or in a gift box (see the individual listing information).
Add on gift wrapping: Click 'this order is a gift' when the item is in your basket, and you will have the option to add on wrapping.
By selecting this gift wrapping your order will come packaged in a gift box which is wrapped in a eco-friendly wrapping paper and washi/paper tape. However be aware that this means you can no longer open the package before gifting it (without damaging the packaging).
Plastic-free: Orders are packaged in paper padded envelopes, cardboard, and other low impact/recyclable padding. You can simply paper recycle the packaging :)
What happens if my order doesn't arrive?
Within the Netherlands: If you are in the Netherlands and the order is not with you within a week please get in contact and I will dispatch a new parcel.
International (including USA): If your international order still hasn't arrived within 5 weeks (when shipped with regular post) please get in contact through Etsy messages and I will always dispatch a new parcel.
Please understand that I will only know about a non-delivery if you get in contact with me, so don't hesitate to message me if your parcel hasn't arrived!
What international shipping options are available?
Standard Airmail Shipping - Cheapest delivery option going through regular local mail, without being tracked! In the shipping/policy you can find estimated delivery times.
Signed For / Tracked Shipping - This shipping option also goes through local mail, but will have tracking available for the following destinations: Canada, USA and EU countries. For other countries, this service has no tracking. Signature required on arrival.
Courier Express Shipping - This service is an upgraded shipping type which is fast and comes with full tracking. Depending on which country you are located in it will either come with DPD, UPS or FedEx. Phone number required! If I don't receive a phone number within 24 hours, the order will be cancelled.
What happens if my order arrives damaged or broken?
While I always try to package parcels very well, every now and then there might be one parcel which doesn't survive the rough handling in the post.
I double check everything I send out, but there can be cases where something might break within a short time when wearing it (due to a faulty clasp for example).
If this is the case please always contact me, by sending an Etsy message! I will do everything I can to make up for the trouble, and you will always receive a new item. My customers mean everything to me, so when something is wrong please give me the chance to set it right.
Safety hazards: proper use of products, injuries and children.
All the jewellery and bookmarks I make are designed for adults, and can be a safety hazard to children. I use strong metals, glass, glue, glow in the dark, obsidian, small parts, which makes my items unsuitable for children! Neither should my jewellery and bookmarks be used for any other purposes then which they were intended for (the metal grade isn't food safe for example, nor should jewellery be worn during exercise). I am not responsible for any injuries, deaths or damages caused by any of my products.
Seller details
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